Reach out to us
Support is available to help with account questions, verification and technical issues, or to take general feedback. Contact the team for help with deposits, withdrawals, bonus queries and troubleshooting. Use live chat for quick replies, or send an email for detailed requests and document upload. Our crew can guide you through account settings, responsible gaming tools and payment queries. Use PayID or POLi for fast AUD deposits and payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email for account, deposits and verification |
| General enquiries | [email protected] - billing, marketing and general questions |
| Affiliate enquiries | [email protected] - partner sign-ups and tracking |
| Phone | +61 3 9572 4186 - press and merchant calls |
| Working hours | Mon-Fri, 08:00-20:00 AEST; Sat-Sun email only |
Email Support
Email is our preferred contact method for detailed requests, account issues, or matters that need explanations or documents. Please use a clear subject line and attach any relevant files. Include your full name, registered email and a phone number so we can follow up. Keeping your contact details up to date helps avoid delays in processing your request.
Send us a message
Response Time
Support enquiries are typically handled promptly. Most enquiries are answered within one business day. Simple requests get a quick response; more complex issues may require additional time depending on their nature and may take longer to resolve. If you’ve submitted documents or a detailed case, allow extra time for review. Check your email and live chat for updates.
Feedback
Share feedback, suggestions or ideas to improve the website using live chat, email or the feedback form. Feedback is reviewed carefully and used to improve the service and user experience. Tell us what works, what can be clearer and any missing features. Short notes or detailed suggestions are welcome - we read everything and prioritise fixes and improvements.