User Privacy Policy
Welcome to Slotmafia’s Privacy Policy. This page explains how we collect, use and protect personal information when you register, deposit, play and withdraw on our site. It covers the types of data we process - personal details, technical device data and transactional records - and describes your rights, cookie use, data sharing with service providers and basic security measures. The policy applies to accounts opened via the en-AU site and to interactions with our support channels, cashier and verification processes. Read this page to understand how your information is handled and how to contact us about your data.
Information we collect
Personal data: name, email, phone, date of birth, residential address and identity documents for KYC verification.
Technical data: IP address, device and browser details, operating system, session logs and connection timestamps.
Transactional data: deposits, withdrawals, bet history, bonus activity, payment method details and crypto wallet addresses where applicable.
How we use information
Account setup and verification - verifying identity and eligibility for play and withdrawals.
Payments and transactions - processing deposits, withdrawals and refunds, and managing payment records for auditing and dispute resolution.
Bonuses and account actions - applying promotions, enforcing bonus rules and managing loyalty benefits when eligible.
Security and compliance - fraud prevention, anti-money laundering checks and responding to legal requests.
Service operations - site maintenance, technical support, and basic analytics to improve platform performance.
Data protection and security
Connections to the site use HTTPS with SSL/TLS encryption. Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis. We store documents and records securely and apply standard administrative and technical safeguards to protect data against unauthorised access and accidental loss.
Cookies and tracking technologies
Cookies and similar technologies are used for session management, analytics and basic personalisation. You can control cookie preferences via your browser and account settings. Third-party analytics and advertising partners may place cookies; opt-out options are available through those providers.
Your rights
Access and correction
Request a copy of personal data we hold or ask for corrections to inaccurate information. We will respond to verifiable requests in line with applicable law.
Deletion and portability
You may request deletion of your account data or portability of your transactional records. Deletion requests may be limited by legal or regulatory retention obligations, especially where KYC and payment records are required.
Restrictions and objections
Object to certain processing activities or request restrictions on use of your data. Contact support to submit a request and we will advise on the available options.
Data sharing and third parties
We share data with payment processors, identity verification providers, game suppliers, analytics vendors and legal authorities when required. Third parties process data on our behalf under contract and are only authorised to use data for the services they provide.
Data retention
Data is retained as long as necessary for business, legal and regulatory purposes. Transaction and KYC records may be retained for extended periods to meet anti-money laundering and tax obligations.
Updates to this policy
This policy may be updated to reflect operational or legal changes. Material changes will be posted on the site and reflected in the policy effective date. For privacy enquiries or to exercise your rights, contact our support via live chat or the account support email.